Refund Policy
Effective Date: [Date]
1. Introduction
Welcome to B&R Durga Fish Transport. This Refund Policy outlines our procedures and guidelines regarding refunds for products purchased through our website www.bandrdurga@gmail.com.. By making a purchase with us, you agree to the terms outlined in this policy.
2. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The request must be made within [number] days of the delivery date.
- The product must be unused and in its original packaging.
- The product must be in the same condition as when you received it.
3. Non-Refundable Items
The following items are non-refundable:
- Products that are custom-made or personalized.
- Perishable goods, including but not limited to fresh fish and seafood.
- Items that have been used or damaged after delivery.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer service team at bandrdurga@gmail.com with your order number and reason for the refund request.
- Provide evidence of the condition of the product, including photos if applicable.
- Await a response from our team with further instructions on returning the product, if necessary.
5. Processing Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days. Please note that processing times may vary depending on your bank or payment provider.
6. Exchanges
We do not offer exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.
7. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error or a defective product.
8. Contact Us
If you have any questions about our Refund Policy or need assistance with a return or refund, please contact us at:
B&R Durga Fish Transport
[Your Address]
[City, State, ZIP Code]
Email: bandrdurga@gmail.com.
Phone: [8309849757]